Order Processing

Preparation begins after payment confirmation and necessary verification. Orders normally require 2–4 business days, or up to 5 during holidays, promotions, or unusually high volume.

Business days exclude weekends and applicable public holidays. Processing is separate from transit.

Estimated U.S. Delivery

Standard transit to supported U.S. destinations is estimated at 10–15 business days after dispatch. Total delivery time includes processing and transit.

Estimates are not guaranteed arrival dates. Weather, customs, carrier disruption, holidays, and destination conditions may affect timing. Allow sufficient time before a planned departure.

Shipping Charges

Available services and shipping costs are displayed at checkout before payment. Review the charge and delivery address carefully.

Fulfillment & Separate Parcels

Orders may be fulfilled from different facilities or designated partners according to stock and destination. The shipping origin may differ from the registered business address.

Items may arrive in separate parcels with separate tracking details.

Tracking Information

Available tracking is normally emailed after dispatch. Initial carrier scans may take time to appear, and temporary gaps can occur between facilities.

Address Corrections

Contact us immediately after discovering an error. Corrections cannot be guaranteed once fulfillment or shipment preparation begins.

Reasonable reshipping costs may apply when a customer-supplied address error requires a parcel to be sent again. For hotel delivery, confirm the property’s acceptance and holding arrangements first.

Delayed Shipments

Email service@xoqvurel.com with your order reference if tracking remains inactive for an extended period or delivery substantially exceeds the estimate.

We will review tracking and contact the carrier or fulfillment partner where appropriate.

Lost or Missing Packages

Report suspected loss by email with your order reference and available tracking details. If tracking shows delivered, check the delivery area, mailbox, reception, household members, and carrier notices.

A delivered scan does not automatically end review. Once transit loss or nondelivery attributable to fulfillment or delivery is confirmed, we will arrange a replacement or refund without additional loss-related charges. If replacement stock is unavailable, a refund will be provided. For an approved lost-shipment refund, we initiate the refund within 5–10 business days from refund approval; a missing parcel does not need to be returned. Payment-provider posting may take additional time.

Damaged, Incorrect, or Incomplete Orders

Contact us promptly with your order reference, issue description, and relevant product and packaging photographs.

Confirmed errors attributable to us receive an appropriate replacement, refund, reshipment, or authorized return without additional costs caused by the error.

Other Destinations & Import Charges

Availability for PO boxes, military addresses, territories, or international destinations depends on checkout and carrier support.

Applicable import duties, taxes, or brokerage charges are the recipient’s responsibility unless checkout expressly includes them.