Return Window

Contact us within 30 calendar days of confirmed delivery to request an eligible return. Provide the request before the window expires.

Return Eligibility

Preference returns should be unused, complete, unaltered, and in original condition, with proof of purchase and protective packaging where reasonably possible.

Opening the shipping parcel alone does not disqualify a return. Inspect travel accessories indoors without taking them on a journey, staining them, or marking them with personal information if you intend a preference return.

How to Request a Return

Email service@xoqvurel.com with your order reference, product, reason, and relevant photographs or video. For damaged or incorrect orders, package and shipping-label images may help.

Return Address

Wait for approval and the correct return instructions before mailing merchandise. Our registered business address and the original parcel’s sender address are not automatically return destinations.

Sending a parcel to an unauthorized location can delay or prevent receipt and processing.

Return Shipping & Fees

For a change of mind, size preference, appearance preference, or incorrect customer selection, the customer pays return postage. Original shipping charges are generally nonrefundable for these preference returns.

No restocking fee is charged for an approved return.

For a confirmed product or fulfillment error attributable to us, we cover reasonable costs required by the approved remedy. This includes appropriate return or replacement shipping and eligible original delivery charges affected by the error. Contact us before purchasing return postage so arrangements can be agreed.

Damaged, Faulty, or Incorrect Items

Report problems promptly, preferably within seven calendar days, so evidence and packaging are available. This reporting preference does not remove mandatory rights.

We review the circumstances and provide an appropriate replacement, refund, reshipment, or authorized return. Stop using an item if continued use could worsen the problem.

Preference-Return Exclusions

Personalized products, gift cards, clearly disclosed final-sale items, and items materially altered, misused, or returned incomplete may be excluded where lawfully permitted.

Discounts alone do not make a product nonreturnable. These conditions do not remove mandatory remedies for original faults or nonconforming goods.

Returning the Parcel

Use protective packaging and a reliable tracked service. Retain the receipt and tracking details.

Empty every compartment and remove passports, electronics, toiletries, liquids, and other belongings. Return all components covered by the approved request.

Inspection & Refund Timing

Once the return is received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your provider may take additional time to post the credit.

When we approve a refund without requiring a physical return, including a confirmed lost shipment or an approved cancellation, we initiate the refund within 5–10 business days from refund approval. No return receipt is required for a parcel that was not delivered. Payment-provider posting may take additional time.

If the original method cannot receive the refund, contact us so a permitted provider-supported alternative can be reviewed. For delivered merchandise, a physical return is unnecessary only when support expressly confirms that arrangement.

Exchanges

Exchanges depend on stock and the requested option. If a direct exchange is unavailable, we may arrange an approved return followed by a new order.

Any preference-exchange price difference or shipping charge will be explained before confirmation.

Order Cancellation

Request cancellation as soon as possible. We will try to assist before fulfillment begins, but cancellation cannot be guaranteed after processing or shipment preparation starts.

No cancellation fee applies to a successful prefulfillment cancellation.

Consumer Rights

Nothing in this policy removes rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.